M​äe Ceramics Terms and Condtitions

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Shipping

Within the UK: 

- £10 per order. Orders are sent via Royal Mail tracked service. 
- All orders will be dispatched within 3 working days. Please allow up to a week for delivery.
- Orders can be picked up (for free!) from my studio in SE14, London.

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International:

- £15-50 per order. Shipping is based on the price for your order, and you overpay for shipping, we will refund you the difference.

- Orders are usually sent by Royal Mail tracked service, however occasionally we will use a courier service.

- Please allow 1-2 weeks for delivery, 3-4 during the Christmas period.

- Please note that some consignments may incur customs charges. This is to be paid for by the customer.

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Returns

- Returns are accepted for a swap or a credit, and in some cases a refund.

- Returned items must be unused, and shipped back in the same condition (ie loads of care!) so that the work does not break in transit, and must be paid for by the customer. Broken or used returns sadly will not be eligible for a credit. Please contact me for more info. 
- If the work has been commissioned by you and includes a custom inscription, stamp or other personalisation, you won't be eligible for a refund, swap or credit. 

- All returns are at the sole discretion of Mae Ceramics and we reserve the right to refuse any return.

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Commissions

 

- Commissions are accepted at the discretion of Mae Ceramics.

- For wholesale orders, a minimum order quantity applies. This is occasionally waived on a case-by-case basis.  

- Please fill in this form to begin the process of placing an order. 

- Wholesale orders will be invoiced in two parts. The first 30% will be invoiced, and will act as a deposit. Once payment is made, work will commence. If a deadline is communicated, but initial payment is not made, this deadline may not be met. 

- The remaining 70% of the invoice will be sent on completion. Postage and packaging, and any additional costs will be included here.

- Bespoke or personalised (eg logo stamp) work is not eligible for return. 

 

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This stuff is handmade:

Please remember that everything is handmade, so variation in colour, size and shape can sometimes occur. Sometimes photographs will not be of the specific item , but of one in the same clay, colour and design. Please be mindful of this. We will of course endeavour to make sure that we get each design as close as possible to the original photograph.

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Please recycle! 

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We use green recyclable bubble wrap, tissue paper, and cardboard in our packages. Sometimes we will reuse packaging peanuts or bubblewrap, saved from incoming parcels. Where you can, please reuse these materials and recycle or compost the others. The earth is important to us and we need to be kind to it. 

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Privacy

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We promise that we won't ever share your info with any third party. Please read our privacy policy here.

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Images on this site

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Please do no use any images on this site without the written permission to do so. 

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