M​äe Ceramics Terms and Condtitions

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Shipping:
Within the UK: £5 per order.
All orders will be dispatched within 2 working days. Please allow up to a week for delivery.
Orders can be picked up (for free!) from my studio in SE27, London.

International: Please contact us before buying as we will adjust prices depending on where you are shipping to. Please allow 1-2 weeks for delivery, 3-4 during the Christmas period.

Please note that some consignments may incur customs charges. This is to be paid for by the customer.

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Returns:
Returns are accepted for a swap or a credit, and in some cases a refund. Returned items must be unused, and shipped back in the same condition (ie loads of care!) so that the work does not break in transit, and must be paid for by the customer. Broken or used returns sadly will not be eligible for a credit. Please contact me for more info. 
If the work has been commissioned by you and includes a custom inscription, stamp or other personalisation, you won't be eligible for a refund, swap or credit. 

All returns are at the sole discretion of Mae Ceramics and we reserve the right to refuse any return.

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This stuff is handmade:
Please remember that everything is handmade, so variation in colour, size and shape can sometimes occur. Sometimes photographs will not be of the specific item that you may purchase, but of one in the same clay, colour and design. Please be mindful of this. We will of course endeavour to make sure that we get each design as close as possible to the original photograph.

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Please recycle! 

Mae uses green recyclable bubble wrap, tissue paper, and cardboard. Sometimes we will reuse packaging peanuts. Where you can, please reuse these materials and recycle the others. The earth is important to us and we need to be kind to it. 

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Privacy:

We promise that we won't ever share your info with any third party.

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Images on this site:

Please don't use any images on this site without the written permission to do so. 

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