Frequently asked questions

When are more ceramics going to be in stock?

Thanks for your interest in our ceramics. They are all made in small batches by one person, and currently we aim to do a store update once a month. Check on Instagram to see when the next one is going to be. Don't forget to sign up to our mailing list which will give you early access.



Oh man, I missed out on the thing I wanted to buy!

Damn, we're really sorry. We're working on adding a waiting list option to the site so that you can let us know what you want more of, however at the moment it is a first in best dressed (or cupped?) situation. Make sure you're signed up to our mailing list for early access to shop updates.



Can I make an order for a custom piece?

Maaaybe - we can do bespoke items if it's part of a larger order, please get in touch about minimum order quantities. There is a charge for bespoke work as we need to do some experimenting in the studio to get what you're after. Flick us an email with your ideas. Please note - we can generally only work within our range of glazes and clay bodies, if you're after something that is brand new, we can only do this if it's within our general palette. Unfortunately we're not able to do individual one off pieces if not part of a wholesale order.



I've seen something on Pinterest / another shop / this cool book, can you make it for me?

Sadly not. The process of ceramics is very long, and the process of trial and error to get to a point where we're happy with form, glaze, colour, etc is even longer. We also are very much not into copying work, so if you like something from another artist or maker, please do support them!



Can I wholesale your products?

Hey! Sure! Please get in touch with us for details on minimum order quantities, a pricelist, and any other questions. Please note there may be a long lead time, we're swamped at the moment and we're a teeny tiny team and each item is completely handmade. We work as fast as we can though!



The item I want is out of stock - can you make me one?

We're really sorry but we're not able to take individual or one off orders.



Do you ship worldwide?

Yep! We use DHL Parcel and Royal Mail, and choose the best service for your item. If for some reason those services don't go to your country, we will refund your entire order. This hasn't happened yet!



What's your packaging material?

We strive to have our packaging be completely recyclable and/or compostable. Your order will come in a cardboard box, wrapped in paper tape. Inside will be shredded cardboard and tissue paper. We keep bubblewrap, packing peanuts, sealed air etc. when it comes into the studio to use again, so if you get something that's plastic, please try and reuse it again too. Single use plastic sucks, reusing and recycling rules!



How do I care for my ceramics?

Ceramics are very hardwearing and a special piece, well taken care of, can outlive us. Please avoid using your piece in ovens and microwaves, and if you can, handwash your piece. They can survive prolonged dishwasher use, however more care is generally taken when handwashing, and it's a less harsh environment for the glaze.



Can I pick up my order?

Absolutely! Please visit maeceramics.com/pick-ups to book in a pick up time - this is to make sure someone will for sure be in the studio when you'd like to come.



Can I visit your studio?

Usually, yes! Please email to find a good time to come in, you can purchase whatever's on the shelves and see a bit of the process. In very busy times and COVID times, we can't have anyone in, sorry.