Frequently asked questions
When are more ceramics going to be in stock?
Thanks for your interest in our ceramics. They are all made in small batches by one person, and currently we aim to do a store update once a month. Check on Instagram to see when the next one is going to be. Don't forget to sign up to our mailing list which will give you early access.
Oh man, I missed out on the thing I wanted to buy!
Damn, we're really sorry.
Can I make an order for a custom piece?
Maaaybe - we can do bespoke items if it's part of a larger order, please get in touch about minimum order quantities. There is a charge for bespoke work as we need to do some experimenting in the studio to get what you're after. Flick us an email with your ideas.
I've seen something on Pinterest / another shop / this cool book, can you make it for me?
Sadly not. The process of ceramics is very long, and the process of trial and error to get to a point where we're happy with form, glaze, colour, etc is even longer.
Can I wholesale your products?
Hey! Sure! Please get in touch with us for details on minimum order quantities, a pricelist, and any other questions.
The item I want is out of stock - can you make me one?
We're really sorry but we're not able to take individual or one off orders.
Do you ship worldwide?
Yep! We use DHL Parcel and Royal Mail, and choose the best service for your item. If for some reason those services don't go to your country, we will refund your entire order. This hasn't happened yet!
What's your packaging material?
We strive to have our packaging be completely recyclable and/or compostable. Your order will come in a cardboard box, wrapped in paper tape. Inside will be shredded cardboard and tissue paper.
How do I care for my ceramics?
Ceramics are very hardwearing and a special piece, well taken care of, can outlive us.
Can I pick up my order?
Can I visit your studio?
Usually, yes! Please email to find a good time to come in, you can purchase whatever's on the shelves and see a bit of the process.
Do you still teach classes?
Unfortunately due to the pandemic, we have changed the workflow in the studio after having to cancel classes. That means the studio is at full capacity at the moment, so we're not able to offer in person classes at the moment.
Can I buy a voucher for a pal?
Hey! Of course you can. Vouchers can be purchased here: https://www.maeceramics.com/product-page/gift-voucher